Tenants FAQs

What references will you need from me?
This may vary from one applicant to another and we appreciate that some tenants may be unable to provide certain references. If you have concerns please let us know before paying your holding deposit – we will try to find a solution
Who is responsible for contacting the utility companies after I move in?
You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.
How do I pay rent?
Generally you will be asked to set up a monthly standing order with your bank to either Piper Property's bank account or your landlord's bank account.
When will the rent leave my account?
This will depend on your bank and the standing order you set up, but you should ensure that the rent is received by Piper Property on the due date (it is not sufficient that it leaves your account on the due date – this could incur penalties).
What happens if my rent is paid late?
Any problems with rental payments that may result in late payment should be discussed with us at the earliest opportunity. Arrears letters will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made..
If I have any problems during my tenancy who do I speak to?
If your property is managed by Piper Property please call the office dealing with your property. If the property is managed by the landlord directly you will need to contact the landlord directly.
If I want to serve notice to end my tenancy what should I do?
Notice would need to be served in accordance with your Tenancy Agreement by recorded delivery to Piper Property. Your Tenancy Agreement should always be referenced.
What penalties will I incur should I break my Tenancy Agreement early?
Your primary liability is for rent until the end of your Tenancy Agreement. If the landlord agrees to re-market the property and a new tenant is found, your liability will be reduced to covering any additional expenses incurred by the landlord. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.
How will my payments cease at the end of my tenancy?
You should contact your bank directly to cancel your standing order once the last payment has left your account.
What should I do with the keys at the end of the tenancy?
We will contact to you arrange for the keys to be returned to us. Please note that you will be liable for rent on a daily basis until the keys are returned if you fail to return the keys on time.
What expenditure should I expect at the end of the tenancy?
As an outgoing tenant you are expected to leave the property in the condition it was in at the start of your tenancy. You are therefore likely to need to meet the cost of professional cleaning. Any discrepancies between the check in and check out inventory may result in deductions from your deposit allowing for fair wear and tear.
When is my deposit returned to me?
Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Piper Property has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact us